Department of Immigration and Border Protection in Ottawa, Canada
All enquiries relating to entry requirements to Australia by non-Australian citizens should be directed to the Department of Immigration and Border Protection (DIBP).
For general visa and citizenship information, contact the Americas Service Centre:
Telephone 1 613 238 1040 (long distance call cost applies)
Service available in English, French, Portuguese and Spanish.
Hours of operation: Monday to Friday, 10:00 am to 5:00 pm Eastern time
Immigration and Citizenship Section
Suite 710, 50 O'Connor Street
K1P 6L2 CANADA
Fax: 613 366 3070