Important Tips When Making an Application in Ottawa
1. Application Charges and Fees
Applications for Visa and Citizenship can be lodged online through ImmiAccount. You will be able to make the payment online as you lodge the application. This will ensure that your application and payment is received by us in a timely manner.
Applications that cannot be lodged online, can now be pre-paid through the 'Manage Payments' section to ImmiAccount. Record your receipt number and attach a copy of your receipt when lodging the application.
2. Non-Canadian citizens – legal visa status in Canada and supporting information
Applicants for temporary visas who are in Canada at the time of application are required to provide evidence of legal visa status for Canada. For example:
a. A permanent resident/immigrant MUST provide a copy of their Permanent Residence Card (copy of the front and back of the card).
b. A person working in Canada MUST provide a copy of their Work Permit and re-entry visa.
c. A person studying in Canada MUST provide a copy of their Student Permit and re-entry visa.
If your country of citizenship issues a national identity card, you MUST include the details of the card on your application form and provide a clear copy of the card as an attached, supporting document.
3. Label free grants
Australian visas are issued and recorded electronically. All visa records are stored in a central database which enables online checking of visa details by visa holders, registered Australian organisations and airline staff. Your visa is linked to your passport or ImmiCard through its unique identification number. You and other parties need this number when checking your visa online.
If you have submitted a paper application please do NOT send your actual passport with your application. Instead, please forward a clear and legible copy of the biodata page of your passport. If your application is approved, the visa will be granted label free.
4. Please submit copies of required supporting documents with your application
Please refer to the relevant application checklist available through ImmiAccount and the Department of Home Affairs website as a guide to the required supporting documents. The onus is on the applicant to submit a complete application. All supporting documents that you want considered with your application should be submitted at the time of lodgement.
NOTE: Under the Migration Act 1958, decision-makers are not obliged to seek additional information from the applicant before making a decision on a visa application. It is therefore in your best interest to submit relevant supporting documents with your application.
If you are submitting a paper application do NOT send originals of your documents particularly your identity documents such as passport, birth certificate or marriage certificate and the like.
Complete applications are likely to be processed more quickly. Incomplete applications may be delayed or, in some cases, refused.
5. Translations of Documents
Documents provided as part of an application that are written in languages other than English must also be accompanied by an official English translation of each of those documents.
6. How to submit your application
We encourage you to lodge your applications online as it facilitates streamlined processing arrangements. It also permits you to monitor the status of your application online, attach support documents and monitor correspondence.
If the online option is not available and you need to submit a paper applicaiton you can send it by mail to:
Department of Home Affairs
Australian High Commission
Suite 1301, 50 O’Connor Street
K1P 6L2 CANADA
At the reception desk in the Australian High Commission, Ottawa
NOTE: The receptionist is only able to accept your application and is unable to answer any visa or immigration related questions.