Services for Australians
Consular Assistance - What we can and cannot do
The Australian High Commission in Ottawa, the Australian Consulate-General in Toronto and the Australian Consulate in Vancouver provide a range of consular services. The Australian Consular Services Charter sets out the standards of service you can expect from consular staff and signifies our commitment to providing effective, prompt and courteous consular services, delivered equitably to all Australian Citizens.
Our area of Consular responsibility (where we can legally provide consular services) covers both Canada and Bermuda.
Our ability to provide consular functions is governed by international agreements and there are limits to the extent of help we can provide. For instance, it is important to remember that you are subject to the laws and regulations of Canada (and/or Bermuda). Providing you with consular assistance cannot override local law.
It is recommended that all Australians travelling to or living in Canada access the latest travel advisory and register online with the Australian Government via Smartraveller.
See the latest travel advice at Smartraveller
Consular Assistance Outside Office Hours
In the event of an emergency, Australians in Canada or Bermuda should contact the Australian High Commission or Consulates.
After hours please contact the 24-hour Consular Emergency Centre at +61 2 6261 3305.
The following links provide information which may be of interest to Australians living in Canada and Bermuda.
• Recognition of Australian drivers\' licences in Canada
• Australian Customs and Border Protection
• Australian quarantine regulations
• Bringing pets to Australia
• Australian citizenship
• Benefits and social services
• Australian Federal Police clearances
• Australian elections
Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at http://www.dfat.gov.au/dept/consular/privacy.html or by requesting a copy from the Department and/or The Australian High Commission, Ottawa.