Australian High Commission
Address: Suite 710-50 O'Connor St, Ottawa ON, K1P 6L2 / Phone 613-236-0841 / Fax 613-786-7621 / Visas 613-238-1040

Assistance for Australians

It is recommended that all Australians travelling to or living in Canada access the latest travel advisory and register online with the Australian Government via Smartraveller.
See the latest travel advice at Smartraveller

Australian consular staff are available to assist Australians who find themselves in trouble overseas. 
Information about what assistance officials can provide

In the event of an emergency, Australians in Canada or Bermuda should contact the Australian High Commission or Consulates. 
Contact details

After hours please contact the 24-hour Consular Emergency Centre at +61 2 6261 3305.

Australian Passport and Notarial (including certification) Services

How to obtain a passport in Canada

From 1 July 2015, all Australian citizens must lodge their passport application in person. We are not able to accept applications by mail or courier. This helps us to protect you, by protecting the security and integrity of your Australian passport.

For further advice and/or to make an appointment to lodge your application, please see the contact details below for the Australian High Commission in Ottawa, the Australian Consulate-General in Toronto and the Australian Consulate in Vancouver.

Please note that child applications should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment.


Appointments at the High Commission in Ottawa are available between: 09:30am - 1:00pm and 2:00pm - 4:00pm (Monday to Friday).

Appointments outside of these times may be available on a case by case basis.

To make an appointment please contact the Australian High Commission on +1 613 236 0841 or by email to:
passports: or consular:

For appointments in Toronto and Vancouver, please see the details listed below.


Australian citizens in Canada and Bermuda can lodge passport applications at the Australian High Commission in Ottawa, the Consulate-General in Toronto or the Consulate in Vancouver.

It is important to be aware of passport application requirements before seeking to lodge an application. This information and application forms are available on the Australian Passports Office website. Access here the list of guarantors approved for use in Canada and Bermuda.

Where original passport application supporting documentation is in a language other than English, an original English translation by an approved certified translator must also be provided. Approved translators must be certified by provincial and territorial bodies which are members of the Canadian Translators, Terminologists and Interpreters Council.
List of approved organisations

An additional ‘Overseas Application Fee’ will be applied to passport applications lodged overseas on or after 1 July 2015. The additional fee for adult (including senior) applications will be AUD $100, and AUD $50 for child applications. The fee will not apply to emergency passport applications as the validity of these passports is very limited. Passport fees are set in Canadian dollars and are subject to monthly review in accordance with exchange rate fluctuations.
Current Travel Document Fees

Fees for passport applications lodged in Ottawa, Toronto and Vancouver may be paid by credit card.
Credit card authorisation form (downloadable PDF)
Credit card authorisation form (blank web page)

Lost or stolen passports can be reported online via the Australian Passports Office.
Report a lost or stolen passport online

Where to lodge passport applications
Please ensure to arrange an appointment in advance for passport and notorial services.

Australian High Commission
Suite 710, 50 O’Connor Street
Ottawa, Ontario K1P 6L2

Telephone: 1-613-236-0841

Hours of Business
Mon-Thurs 8:30am – 5:00pm
Fri 8:30am – 4:30pm

New Brunswick
Newfoundland and Labrador
Nova Scotia
Ontario (excl. southwest corner below Kingston)
Prince Edward Island



Australian Consulate – General
Suite 1100, South Tower
175 Bloor Street East
Toronto, Ontario M4W 3R8

Telephone: 1-416-323-4280
Passports line: 1-416-323-4288

Hours of Business
Mon-Fri 9:00am – 1:00pm
2:00pm – 4:30pm

Greater Toronto area

(Southwestern corner of Ontario below Kingston)


Australian Consulate
Suite 2050, 1075 West Georgia St
Vancouver, British Columbia
V6E 3C9

Telephone: 1-604-694-6160
Passports line: 1-604-694-6165

Hours of Business
Mon-Fri 9:00am – Noon
1:00pm – 5:00pm

British Columbia
Northwest Territories
Yukon Territory

 For other contact details

After hours Consular and Passport Assistance

Australian Citizens and Australian Permanent Residents who require urgent consular or passport assistance may contact the Australian High Commission on 613-236-0841 or the 24 Hour Consular Emergency Centre on +61 2 6261 3305 or by SMS at +61 421 269 080.

Notarial services
Please ensure to arrange an appointment in advance for notarial services.

Please ensure that the documents relating to notarial services you require from the High Commission / Consulates are presented in the correct form, and that you provide the correct instructions to our staff (for example, on how your signature must be witnessed on the documents).

Please check with the requesting organisation to find out which service you require (for example, whether you need a certified true copy of a document or an authentication).

If you are unsure of the legal requirements relating to the notarial service you require, you should seek independent legal advice.

Neither the Australian Government nor the High Commission/Consulates accept liability for any loss damage or injury arising out of the use of, or reliance on, the document or its contents.

For further information pertaining to legalising documents, please see:

Notarial Services Notice, effective 05 December, 2014:

A limited range of notarial services are performed by staff employed in Australian Consulates overseas. In accordance with Section 3 of the Consular Fees Act 1955, staff employed in the Australian Consulate in Vancouver can witness all Commonwealth forms and certify supporting documentation for Commonwealth purposes.

Australian states and territories often limit authority to perform these kind of acts to Australian Consular or Diplomatic officers who are ordinarily based in Australia. With the exception of Queensland documents, locally engaged staff at overseas locations are unable to witness signatures for most state and territory forms, including :

In accordance with the state legislation that regulates these forms, Australian citizens who require someone to witness the signing of these state issued documents are requested to either contact the state or territory government that issued the documents for further advice about who can witness, or arrange an appointment with an Australian Consular Officer or Australian Diplomatic Officer at one of the following locations:

Note: For all education documents

Due to the increased risk of fraud, the following procedures must be followed in order for an education document to be authenticated by an Australian diplomatic/consular mission:

• Only education documents issued by an Australian education institution can be authenticated. Authentication of education documents issued by non-Australian institutions must be pursued through authorities in the country in question.
• The Australian diplomatic/consular mission must be able to verify the identity and status of the Australian education institution before proceeding with the authentication of the document.
All Australian education documents must be certified by the central Student Administration office of the issuing institution as a 'true and accurate record' before the document can be authenticated. In the event that the relevant institution does not provide this service, the document must be notarised by an Australian Notary Public.
• Only after this certification or notarization has been received, may the Australian diplomatic/consular mission authenticate a tertiary education document.

Other information

The following links provide information which may be of interest to Australians living in Canada and Bermuda.

• Recognition of Australian drivers' licences in Canada 
Australian Customs and Border Protection
Australian quarantine regulations
Bringing pets to Australia
Australian citizenship
Benefits and social services
Australian Federal Police clearances
Australian elections 


Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at or by requesting a copy from the Department and/or The Australian High Commission, Ottawa.