Australian High Commission
Responsibility for Bermuda

ETA Referrals


ETA - How it works

The ETA is an electronically stored authority for travel to Australia for short-term visits or business entry. It replaces the visa label or stamp in a passport and removes the need for application forms.

If you want to apply for an ETA you will need to apply through the Australian ETA app which, you can download for free from the Apple Store (Apple) or Google Play store (Android).

You can apply for an ETA through the app if:

·         you meet all ETA eligibility requirements and

·         you hold a passport from an eligible country.

For more information on these visa processing arrangements please refer to the Department of Home Affairs’ website.


ETA Referrals

There are a small number of cases in which the ETA system may not be able to evaluate and approve your request for an ETA.  The ETA system not accepting an application can occur for a number of reasons and further assessment may be required.  Do not submit the application again.  If you do, the result will be the same and your credit card will be charged again. 

If your ETA has not been successful please refer to the instructions provided in the email sent to you.

For more information:
You should in the first instance refer to the Home Affairs website for visa information.  If you still have questions, the Global Service Centre is available to answer queries Monday to Friday, 9 am to 5 pm local time in your home country by calling +61 2 6196 0196.  International toll costs will apply.