Australian High Commission
Canada
Responsibility for Bermuda

ETA Referrals

Australia's Electronic Travel Authority (ETA) is the most advanced and streamlined travel authorisation system in the world.

The ETA is an electronically stored authority for travel to Australia for short-term visits or business entry. It replaces the visa label or stamp in a passport and removes the need for application forms.

How to obtain an ETA
1. Online through the Australian Government’s ETA system (www.eta.immi.gov.au) or
2. Contact your travel agent or airline who can apply on your behalf using their computer reservation system (CRS) or airline reservation system (ARS).

Grant times

Most ETAs are issued immediately by computer links between the Department of Home Affairs, travel agents, airlines and specialist service providers around the world.

You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.

Delayed grants

In a small number of cases, some additional processing will be required and clients will receive a message asking them to check on the status of their application after 12 hours. If you have received this message, please wait for this timeframe before you check again to confirm whether your application has been successful.  As part of the application process you will be issued with a reference number that you can use to check your ETA status.  Please do not submit the application again. If you do, the result will be the same.


ETA Application Not Approved

If, after the 12-hour waiting period, you receive a message indicating that your application for an ETA has not been approved please contact the Global Service Centre on +61 2 6196 0196.