Australian High Commission
Canada
Responsibility for Bermuda

Appointments

Consular, Notarial and Passport Services in Canada

Given the situation with COVID-19 (novel Coronavirus), all consular, notarial and passport services are by appointment only. You must call the Australian High Commission in Ottawa, the Australian Consulate-General in Toronto or the Australian Consulate in Vancouver in advance to arrange an appointment OR before travelling to the office. Clients can also book their in-person appointment online for applications submitted at the Australian Consulate in Vancouver.

In person Interview Protocols:

  • Clients must wear a face mask or face covering at all times, except when requested to remove by staff to confirm identity
  • Clients must sanitise hands when entering the Australian mission
  • Clients are advised that only the lodging applicant, or one parent/guardian with minor may attend interviews.  Minors aged 15 or under are not required to attend the interview.  Associates are not permitted to use waiting areas in the mission.
  • Clients must attend their allotted interview time, if you are late you must reschedule.  Please do not arrive early to interviews.
  • Clients who feel unwell must reschedule their appointment.  Anyone showing signs of being unwell will be requested to leave the mission and reschedule their interview.

 The situation surrounding COVID-19 continues to evolve.  We will continue to provide updates as soon as possible. 
 

*Disclaimer: The Australian High Commission Ottawa and our Australian Consulates in Toronto and Vancouver will not be held responsible for any unplanned, unexpected or sudden cancellations of passport or consular (including notarial) appointments due to unforeseen circumstances. This includes, but is not limited to, inclement weather, consular crisis or operational requirements that greatly impact our resources, including the health and safety of our staff and to Australian citizens. You should be aware that the Australian High Commission and Australian Consulates in Canada will not reimburse your travel expenses.  Should your appointment be cancelled unexpectedly, we will do our utmost to contact clients as soon as possible so alternate arrangements can be made to reschedule your appointments.

 

    Location

    Contact Details

    Jurisdiction

    Ottawa

    Australian High Commission
    Suite 1301, 50 O’Connor Street
    Ottawa, Ontario K1P 6L2

    Telephone: 1-613-236-0841

    Hours of Business
    Mon-Fri 9:00am – 5:00pm

NOTICE: Under recently announced Ontario Government
guidelines, non-essential travel into and out of Ontario and between regions
of the province should be avoided. Anyone entering Ontario must be aware
of and follow  all travel and public health guidelines. Please consider whether your need to lodge a passport application is essential at this time, and contact our office to discuss if you are unsure.

  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Ontario (excl. southwest corner below Kingston)
  • Prince Edward Island
  • Quebec
  • BERMUDA

    Toronto

    Australian Consulate – General
    Suite 1100, South Tower
    175 Bloor Street East
    Toronto, Ontario M4W 3R8

    Telephone: 1-416-323-4280

    Hours of Business
    Mon-Fri 9:00am – 1:00pm
    2:00pm – 4:30pm

NOTICE: Under recently announced Ontario Government
guidelines, non-essential travel into and out of Ontario and between regions
of the province should be avoided. Anyone entering Ontario must be aware
of and follow  all travel and public health guidelines. Please consider whether your need to lodge a passport application is essential at this time, and contact our office to discuss if you are unsure.

  • Greater Toronto area
    (Southwestern corner of Ontario below Kingston)

    Vancouver

    Australian Consulate
    Suite 2050, 1075 West Georgia St
    Vancouver, British Columbia
    V6E 3C9

    Telephone: 1-604-694-6160
    Passports line: 1-604-694-6165
    Book appointment online

    Hours of Business
    Mon-Fri 9:00am – Noon
    1:00pm – 5:00pm

NOTICE: Under recently announced British Columbia Government
guidelines, non-essential travel into and out of BC and between regions
of the province should be avoided. Anyone entering BC must be aware of
and follow  all travel and public health guidelines. Please consider whether
your need to lodge a passport application is essential at this time, and contact
our office to discuss if you are unsure.

  • Alberta
  • British Columbia
  • Manitoba
  • Northwest Territories
  • Nunavut
  • Saskatchewan
  • Yukon Territory
 
Watch our Passport and Consular Outreach page for details of upcoming outreach locations.

Australian Passport Offices in the United States

For a list of Australian Passport Offices in the United States please visit: https://usa.embassy.gov.au/passport-locations

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the High Commission's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Pollicy.

After hours Consular and Passport Assistance

Australian Citizens and Australian Permanent Residents who require urgent consular or passport assistance may contact the Australian High Commission on +1 613-236-0841 or the 24 Hour Consular Emergency Centre on +61 2 6261 3305 or by SMS at +61 421 269 080.