Medibank Private/ahm and other recent data breaches – advice for foreign passport holders
22 November 2022
Medibank Private/ahm have advised the Australian Passport Office (APO) that no Australian Travel Document information was compromised in this breach.
Foreign passports for international students were compromised through this cyberattack. Medibank Private/ahm are contacting impacted customers directly.
If Medibank Private/ahm have advised you that your foreign passport information was compromised, you should contact the government that issued the passport for advice on what to do. This is also the case for all data breaches that impact foreign passport holders, including the recent breaches at Optus and Medlab.
Medibank/ahm impacted customers:
Call Medibank on 134 148 (within Australia) or +61 3 9862 1095 (International)
Visit Medibank Cyber Event Updates and Support page medibank.com.au/cybersecurity
See the Australian Cyber Security Centre's Medibank Private alert.
Optus impacted customers:
Contact Optus customer service directly on 133 937 (within Australia), or +612 8082 5678 (International), or go to their Passport Information(link is external) webpage.
Go to our Frequently Asked Questions on the Optus data breach and passport information
See the Australian Cyber Security Centre's Optus data breach(link is external) alert.
Medlab impacted customers:
Contact Medlab customer service directly on +61 1800 433 980, or go to their data breach web page(link is external).
Request for Information (RFI) for the provision of administrative services for the Australian Government Department of Home Affairs
The Australia Government Department of Home Affairs has released an RFI on AusTender titled Service Delivery Partners: Delivering Administrative Services for the Department of Home Affairs (HOMEAFFAIRS/2083/RFI). The RFI seeks information on best practice service approaches and technologies to support and extend the Department’s overseas service delivery. It aims to identify opportunities that will enable the Department to meet increasing future demand for services.
Reopening our border during COVID-19 will see an increase in demand for departmental services along with evolving integrity threats and traveller expectations for more efficient, digitally enabled services. To meet these challenges the Department is examining opportunities to increase the involvement of Service Delivery Partners in the delivery of its overseas transactional and administrative services.
If you are a supplier of application support, biometric collection and/or verification services (as well as other services as described in the RFI), the Department is keen to hear from you. The RFI is not a procurement. Whilst the Department has not yet committed to any future procurement activity, next steps may include a procurement process commencing in 2022.