Contact us
Australian High Commission, Ottawa
Suite 1301 - 50 O'Connor Street
Ottawa, Ontario, K1P 6L2
Telephone: +1 (613) 236 0841
Fax: +1 (613) 786 7621
Office hours: Monday to Friday 9.00am – 5.00pm (Eastern time)
Please note that the 50 O'Connor building is currently undergoing renovations. The High Commission is open for business as per normal working hours.
To book an appointment for passports or notarials visit our appointments page.
List of days on which the Australian High Commission will be closed
Consular jurisdictions: Ontario (excluding Greater Toronto Area), Quebec, Newfoundland & Labrador, Nova Scotia, Prince Edward Island, New Brunswick and Bermuda.
Consular Emergency Service
If you are an Australian citizen in Canada and require emergency consular assistance, please contact the High Commission during business hours on +1 (613) 236 0841.
Outside business hours, please contact the Consular Emergency Centre (24-hours) in Canberra on:
24-hour consular emergency helpline
- Phone: +61 2 6261 3305
- SMS: +61 421 269 080
- Getting help overseas
Visas, Immigration and Citizenship
Global Service Centre
Telephone: +61 2 6196 0196
Telephone service hours: Monday to Friday 10:00am – 5:00pm (Eastern Standard Time)
Website: https://www.homeaffairs.gov.au/
General email enquiries: https://www.homeaffairs.gov.au/about/contact/make-enquiry
Other Australian Government Offices in Canada
Note: The Toronto and Vancouver offices do NOT process or offer information services for Visa, Immigration and Citizenship applications. Please contact the Global Service Centre at +61 2 6196 0196 (9am to 5pm EST) for all enquiries pertaining to visas, immigration or citizenship.
Australian Consulate-General and Trade Commission, Toronto
175 Bloor Street East
Suite 1100 - South Tower
Toronto, Ontario M4W 3R8
Telephone: +1 (416) 323 4280
Email: canada@austrade.gov.au
Fax: +1 (416) 323 4295
To book an appointment for passports or notarials visit our appointments page.
Phone lines and access to the general email inbox for the Australian Consulate General in Toronto will be offline from 12pm – 11pm on Thursday the 26th July 2018. We appreciate your patience and understanding during this period.
List of days on which the Australian Consulate-General in Toronto will be closed
Consular jurisdictions: Greater Toronto Area (the south-western corner of Ontario below Kingston).
*Please ensure to arrange an appointment in advance for passport and notorial services.
Australian Consulate and Trade Commission, Vancouver
Suite 2050 - 1075 West Georgia Street
Vancouver, British Columbia V6E 3C9
Telephone: +1 (604) 694 6160
Passports: +1 (604) 694 6165
Email: vancouver.consular@austrade.gov.au
Fax: +1 (604) 684 1856
To book an appointment for passports or notarials visit our appointments page.
Office Hours: Monday to Friday 9:00am - 12:00pm; 1:00pm - 5:00pm
Please take caution when visiting the Australian Consulate in Vancouver, as renovations are being done on our floor. Work is being done to both the hallways and washroom facilities. At times, lighting may not be on, and workers may be in the area. The office continues to operate as per normal operating hours. Clients requiring washroom facilities may use the facilities located on the 19th floor.
List of days on which the Australian Consulate in Vancouver will be closed.
Consular jurisdictions: Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Sasktachewan and Yukon.
*Please ensure to arrange an appointment in advance for passport and notorial services.